Warranty Support for Yidimu Products
Yidimu provides warranty and technical support for eligible products purchased from Yidimu or authorized sales channels.
This warranty policy applies to Yidimu industrial resin 3D printers, dental 3D printers, UV curing equipment, related accessories and other eligible products according to the product type, order terms and warranty conditions.
For international customers, warranty details, service method, spare parts support and shipping arrangements should be confirmed with Yidimu before purchase.
Warranty Period
For eligible Yidimu 3D printers, the main machine warranty period is generally one year from the date of shipment, invoice or confirmed purchase record, depending on the order agreement.
During the warranty period, if a product has a confirmed quality-related fault under normal use, Yidimu may provide repair support, replacement parts or other service solutions according to the product condition and warranty terms.
Consumable parts, resin materials, auxiliary tools and accessories may have different warranty conditions or may not be covered by the same warranty period.
7-Day Quality Issue Handling
Within 7 days after shipment or delivery, if the product has a confirmed non-human performance fault, customers may contact Yidimu for service review.
After confirmation, Yidimu may provide repair, replacement or return handling according to the product condition, order terms and service agreement.
This policy applies only to confirmed product quality-related issues under normal use.
What Is Covered
Warranty support may apply to:
- Product quality-related faults under normal use
- Main machine hardware faults within the warranty period
- Control system or key component issues caused by product quality
- Confirmed manufacturing or assembly-related defects
- Eligible parts replacement according to warranty terms
The final service solution depends on product model, issue type, inspection result, warranty status and order agreement.
What Is Not Covered
The warranty does not usually cover damage or failure caused by:
- Improper operation
- Unauthorized repair or modification
- Misuse, abuse or negligence
- Collision, dropping or external impact
- Liquid damage or resin leakage caused by improper handling
- Improper installation
- Unsuitable working environment
- Use of non-original or unsuitable parts
- Use outside product instructions
- Damage caused by unstable power supply
- Natural disasters or force majeure
- Missing or modified purchase records, warranty card or required documents
- Cosmetic issues that do not affect product function
- Consumables, auxiliary tools or normal wear parts unless otherwise agreed
If the product does not meet warranty conditions, Yidimu may still provide paid repair, spare parts or technical support when available.
Repair and Service Process
If a product issue occurs, please contact Yidimu support first.
Customers should provide:
- Product model
- Purchase date or order information
- Serial number if available
- Photos or videos of the issue
- Description of the problem
- Resin type and printing parameters if related to printing
- Steps already tried
Yidimu will review the information and provide troubleshooting suggestions, remote support, spare parts guidance or repair instructions when applicable.
If the problem cannot be solved remotely, Yidimu may guide the customer through return-to-service or repair communication according to the warranty status and order agreement.
Shipping and Repair Costs
For warranty-related service, shipping cost, customs cost, spare parts cost and repair cost may depend on customer location, product type, warranty status and order terms.
For out-of-warranty products or non-covered issues, customers may need to pay for repair labor, replacement parts, shipping or other related service costs.
For international orders, service arrangements should be confirmed with Yidimu before returning any product or part.
Daily Use and Maintenance
To keep the product in good working condition, customers should follow the user manual and maintenance instructions.
For resin 3D printing equipment, users should:
- Keep the machine in a clean, dry and stable environment
- Avoid liquid entering the machine
- Check the build platform and resin tank before printing
- Clean uncured resin carefully after use
- Store resins properly
- Disconnect power before maintenance when required
- Avoid unauthorized disassembly
- Use suitable accessories and replacement parts
- Contact Yidimu before making major repairs or modifications
Proper use and maintenance can reduce avoidable damage and help maintain printing stability.
Contact Yidimu Support
If you need warranty support, repair guidance or spare parts for a Yidimu product, please contact us with your product model, purchase information and issue details.
Yidimu will review the case and provide suitable support according to the product condition, warranty status and service terms.